Refund policy

Because our products are digital downloads, refunds are considered individually. If something isn’t right with your purchase, reach out within 14 days and explain the issue. Completing an order means you accept that any refund decision is made solely by the Shed Skin Audio team and that their decision is final.

We’ll gladly provide a refund or store credit when a product is shown to be faulty or doesn’t match its description.

If you simply change your mind, a refund isn’t available once a download has been started. Please review the product details and system requirements carefully before buying. The only exception is when our system shows no download was ever attempted.

We also do not issue refunds in these situations:

• You decide you no longer want the product  
• You change your mind or discover a different option  
• Your hardware or software setup is incompatible (for example, you don’t have the required synthesiser)  
• You lack the technical knowledge needed to use the product  
• The product is used with cracked or illegally obtained software — we offer no support or guarantees in those cases  

Refund requests must be made within 14 days of the purchase date listed in your order confirmation email.

We strongly recommend confirming the required software, hardware, and minimum system specs before buying — all of this information appears on the product page. Products that depend on additional software (such as DAW-specific libraries or software-synth preset banks) are not eligible for refunds. It is the customer’s responsibility to ensure they have the necessary knowledge and compatible tools.

To request a return, email info@shedskinaudio.com with your order number and any supporting details.